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SFO REACH Program: ITB Interim and Phase One

This effort at the San Francisco International Airport (SFO) involves two projects to upgrade facilities in the International Terminal Building (ITB) in keeping with SFO’s guiding principles for Revenue Enhancement and Customer Hospitality (REACH). The Interim Project involves a fast-track strategic refresh of pre-security food courts (ten concessionaires) and five public concourse areas in Boarding Areas A and G, entailing ceiling, lighting, and furnishing improvements in the food court areas as well as new seating, planting, and convenience power in the concourse areas. The interim project provides the foundation for the more comprehensive transformation work of the subsequent ITB Phase One Project, which involves improvements to the passenger concourse and recompose areas, including ceiling, lighting, and furnishing in these areas; an in-depth refresh of holdrooms; and a new exterior terrace at the end of Boarding Area G, with seating, landscaping, and artwork. The project will also replace the LED signs at ITB ticket counters, and at the departures curb and arrival levels, and will provide post-security public access to an existing airlines club on the 5th level.

Services Provided: The Allen Group has provided services including: programming oversight; stakeholder engagement process coordination and management; design review coordination; constructability review; sustainability oversight; coordination with the SFO Design Review Committee and Revenue Development & Management group; project controls; cost and schedule review; progress review for progress payments; daily/monthly/quarterly reports to the airport; facilitating quality assurance/quality control; change order management; coordinating project activation; and closeout.