This effort involved two projects to upgrade facilities in the International Terminal Building (ITB) in keeping with SFO’s guiding principles for Revenue Enhancement and Customer Hospitality (REACH). The Interim Project involved a fast-track strategic refresh of pre-security food courts (ten concessionaires) and five public concourse areas in Boarding Areas A and G, entailing ceiling, lighting, and furnishing improvements in the food court areas as well as new seating, planting, and convenience power in the concourse areas. 

The interim project also provided the foundation for the more comprehensive transformation work of the subsequent ITB Phase One Project, which involved improvements to the passenger concourse and recompose areas, including ceiling, lighting, and furnishing in these areas; an in-depth refresh of holdrooms; and a new exterior terrace at the end of Boarding Area G, with seating, landscaping, and artwork. The project replaced the LED signs at ITB ticket counters, and at the departures curb and arrival levels, and provided post-security public access to an existing airlines club on the 5th level.

Services Provided: TAG served as the prime on this project and provided programming oversight; stakeholder engagement process coordination and management; design review coordination; and constructability review. The team also provided sustainability oversight; coordination with the SFO Design Review Committee and Revenue Development & Management group; project controls; cost and schedule review; progress review for progress payments; daily/monthly/quarterly reports to the airport; facilitating quality assurance/quality control; change order management; coordinating project activation; and closeout.